Frequently Asked Questions

Q. Why do you only take payment through PayPal?

A. For your security and mine I don't accept credit card payments. I'm in the photo print business. PayPal is in the secure payment business. You can pay through them without being a PayPal member. Either way they are experts at credit card security so we don't have to be.

Q. How soon will an order be printed?

A. I finish orders as quickly as possible, usually within 5 business days. If you need them faster than that let me know in "Special Instructions". If prints can't be ready and shipped in that time frame I'll email you and let you know within one business day of receiving your order.

Q. What if I want to crop a photo or zoom in?

A. I will work with you to make the best crops. I often crop my own photos keeping in mind that extreme crops cause loss of detail. Explain in "Special Instructions" how you'd like a photo cropped. I'll email you a thumbnail sample of the cropped photo with suggestions if I have any. I may send you two or more cropping variations for you to consider. I'll then wait for your emailed response before I proceed. Cropping instructions can be as specific as, "crop out the bush at the bottom, keeping as much of the left side as possible". Or as vague as, "crop to make the person stand out."

Q. Do uploaded files need to be sized to print or do you figure that out?

A. Its good to upload files that are sized to print. But I can do it as well. If I'm sizing the print send me the largest file available. Some smart phones, cameras and photo software programs automatically reduce file sizes for ease of handling and sending. Turn those settings off and make sure you are sending a full sized file. If you do the sizing make the file the same dimensions as the print size you are ordering at the maximum DPI you can up to 360 DPI. For instance an 8X10 print should have a file size of 8"X10" at around 300 DPI.

Q. What formats of photos do you use?

A. You can upload photos in all the most common formats. Please don't try to upload documents or PDF's.

Q. Can type be added to an image?

A. Yes. I can print type you've embedded or I can add type for you. In "Special Instruction" let me know what words to put in, what font you'd prefer, what size and where you want it in the photo. I'll email to let you know if there is an additional charge of usually $3-10. I'll then email you a thumbnail with positioned type for your approval before I proceed.

Q. Do you offer a discount for multiple prints?

A. In general no. In attempting to keep prices low I'm not set up to give multiple print discounts. But I will give a substantial per-print discount price to large orders. Email me what you'd like and I'll get back to you with a quote.

Please email with any other questions you have. I'll get back to you as soon as I can and if its something of general interest your question will be added and answered here.